Terms & Conditions

Welcome to Pets Australia. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.

1. General

This website is operated by Pets Australia. Throughout the site, the terms “we”, “us” and “our” refer to Pets Australia. By using our website and placing orders, you agree to be bound by these Terms and Conditions and all applicable Australian laws and regulations.

We reserve the right to update, change or replace any part of these terms at any time. Continued use of the site following any changes constitutes your acceptance of those changes.

2. Products and Orders

All products listed on our website are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

Prices listed are in Australian Dollars (AUD) and include GST unless otherwise stated. We take all reasonable care to ensure that product descriptions, pricing, and images are accurate, but we do not warrant that the information is free from error.

We reserve the right to cancel or refuse any order if we suspect fraud, pricing errors, or other issues.

3. Shipping and Delivery

We deliver Australia-wide using third-party carriers. While we aim to meet estimated delivery timeframes, we are not responsible for delays caused by external carriers, incorrect addresses, or events beyond our control.

Full shipping details can be found on our Delivery Information page.

4. Returns and Refunds

We accept returns within 30 days for most items in accordance with our Returns Policy. Items must be in original condition and packaging. We reserve the right to refuse returns that do not meet our policy.

If you receive a faulty or incorrect item, please notify us within 7 days of delivery. More details are provided on our Returns Policy page.

5. Use of Website

You agree not to misuse the site or interfere with its security, functionality, or access for others. All content including text, images, logos, and trademarks is the property of Pets Australia or its licensors and is protected by Australian intellectual property laws.

6. Liability

To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from the use of this website or from products purchased through us. This includes, but is not limited to, indirect or consequential loss.

Nothing in these Terms affects your rights under the Australian Consumer Law.

7. Privacy

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

8. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes shall be resolved in accordance with these laws.

Contact Us

If you have any questions about these terms, please contact us via our support email.