Delivery Information

At Pets Australia, we are committed to getting your order to you quickly and safely, no matter where you are in the country. Below is everything you need to know about our shipping process.


Order Processing Time


Orders are typically packed and dispatched within one business day of being placed. During busy periods or promotional events, please allow up to two business days for processing. You will receive a confirmation email with tracking details as soon as your order is on its way.


Shipping Methods and Timeframes


We ship all orders using trusted national carriers such as Australia Post and Sendle. The estimated delivery times are as follows:

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  • Standard Shipping: 2 to 6 business days depending on your location

  • Express Shipping: 1 to 3 business days for most metro areas

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Please note that rural or remote regions may experience slightly longer delivery times.


Shipping Costs


Shipping costs are calculated at checkout and are based on the weight, size, and delivery location of your order. We aim to keep our rates as affordable as possible. Orders over a certain threshold may qualify for free shipping during promotional periods.


Tracking Your Order


Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your delivery directly through the carrierā€™s website.


Delivery Areas


We proudly deliver to all states and territories in Australia. This includes metro cities, regional towns, and remote communities. If you are unsure whether we can deliver to your location, feel free to contact us.


Delivery Issues


If your parcel is delayed, lost, or arrives damaged, please reach out to our support team as soon as possible. We will work with the carrier to resolve the issue and ensure you are looked after.