Privacy Policy

Pets Australia respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and disclose your personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. Information We Collect


We collect personal information that is necessary to provide our services, including:

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  • Your name, email address, phone number, and shipping address when placing an order

  • Payment information via secure third-party gateways (we do not store your credit card details)

  • Information you provide through contact forms, emails, reviews, or customer service queries

  • Data collected automatically when you use our website, such as your IP address, browser type, and pages viewed (via cookies and analytics tools)

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2. How We Use Your Information


We use your information to:

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  • Process and fulfill orders

  • Communicate with you about your purchase or account

  • Provide customer support

  • Improve our products, services, and user experience

  • Send updates, offers, or marketing emails if you have opted in (you may unsubscribe at any time)

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3. Sharing Your Information


We do not sell your personal data. We may share it with:

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  • Delivery and logistics providers to ship your order

  • Payment processors to securely handle transactions

  • Marketing or analytics partners (only anonymised or aggregated data)

  • Legal authorities if required to comply with law or protect our legal rights

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4. Data Storage and Security


We take reasonable steps to ensure your personal information is stored securely and protected against unauthorised access, alteration, or disclosure. This includes secure server hosting, SSL encryption, and restricted staff access.


5. Cookies and Website Analytics


We use cookies and analytics tools (e.g., Google Analytics) to enhance your experience and understand how users interact with our site. You can choose to disable cookies through your browser settings, but some features of our website may not function properly.


6. Accessing and Updating Your Information


You may request access to the personal information we hold about you or request corrections if your information is inaccurate. To do this, contact our support team via email.


7. Marketing Communications


If you have subscribed to receive marketing emails, you can opt out at any time by clicking the unsubscribe link in any of our emails or contacting us directly.


8. Third-Party Websites


Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.


9. Changes to This Policy


This Privacy Policy may be updated from time to time. The latest version will always be available on our website with the effective date noted below.


10. Contact Us


If you have any questions, concerns, or complaints about your privacy or this policy, please contact us at:


Email: support@petsaustralia.com.au

Effective Date: 3 July 2025